Terms of service

Damages and issues

• Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we I can evaluate the issue and solve it.

Exceptions / non-returnable items

• Facemasks
• Earrings
• Tailor-made articles

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

• I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded.

Paymentmethods

 

• I accept the following payment methods: Giftcards from Stephastique, Fair Fashion
  Giftcard. Sustainable Fashion Giftcard, PayPal, iDEAL, Klarna afterwards payment and Klarna spread payments.

 

 

Customer service

• It is of course important that if you have a complaint about my products and/or services you will get in touch with me. I would like to help you further and offer a desired solution. You can mail to: info@stephastique.com

  I will review the complaint and try to resolve the complaint to everyone’s satisfaction.

  After receiving your complaint I will respond to your complaint within 14 days of receipt. If it requires more time, I will inform you of this.