Shipping policy
How long will it take for my order to be shipped?
- For items that are not made to order your package will be sent within 2-3 days to your home, an alternative address or a pick-up location.
- If an item is made to order you can check the time it will take to be ready for shipment in the product information on the item’s page.
Track your package
- As soon as your package is on its way, you will receive a notification. If the item is sent with a track and trace code you will receive an email with the delivery information and a tracking link with which you can track your package online. Please note that it may take a while for the tracking link to work.
Shipping costs
- You find the shipping costs at the check out page.
- FREE Local Pick-Up at my adress: Garststraat 54, 4021 AD, Maurik. Contact me to use this option so that we can arrange our oppointment.
- Free shipment for the Netherlands on orders from € 50,-
- Free shipment to other EU countries on orders from € 100,-
- Free shipment to United Kingdom € 150,-
- Free shipment to the rest of the world on orders from € 200,-
Shipping party
- I ship with PostNL and DHL
- Once the item is shipped shipping time can take 1-2 days (for shipments within the Netherlands)
- (This is an indication and I can’t give you a guarantee with regard to delivery based on this information)
Shipping material
- Letterbox mail goes in a sustainable cardboard box.
- Larger orders go in a recycled box.
Delivery problems
- Stephastique is not responsible for any packages lost in the mail.
Product arrived damaged
- That sucks! Especially because I have made and shipped it with care. In this case, please contact me immediately. Send an email with one or more photos of the packaging and the product to me and we will find a solution together.
Do you ship to my country?
- I try my best to ship to all countries.
- Please contact me if your country doesn’t appear on the list while checking out. I will do my best to get the desired item shipped to you.