Refund policy

• You have a period of 14 days to return the product, starting on the day you receive the product. You have another 14 days from the time of return to return the product. The product can only be returned unused and, with the hangtags still attached. The return costs are for your account to return the order.
• To start a return, you can contact us at info@stephastique.com. If your return is accepted. You can send the item back. Items sent back to me without first requesting a return will not be accepted. You can always contact me for any return questions.
• I will credit the amount minus the shipping costs within 14 days. In case you used a giftcard to pay for your purchase you will receive the amount on a new giftcard or vouchercode for my webshop.
• You can’t return a purchased item if an item is made to order and specificly made to fit you. If I have made an error (it rarely happens but best to cover myself), I offer free alterations. Let me know within 14 days of receiving your order if there’s a problem by emailing me.
• If you’ve mixed up your measurements and your order doesn’t fit because you got the numbers wrong, don’t worry. In some cases I can still fix it, but you will be charged for alterations.

   
  

• Alterations will be charged at € 35,- p/h and are usually completed within two weeks, once I have received your order back. You’ll have to cover shipping costs yourself.