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Return Policy

  • You have a period of 14 days to return the product without giving reasons, starting on the day you receive the product. You have another 14 days from the time of return to return the product. The product can only be returned unused and, with the hangtags still attached. The return costs are for your account to return the order. I will credit the amount within 14 days.

Paymentmethods

  • I accept the following payment methods: Giftcards from Stephastique, Sustainable Fashion Gift Card, PayPal, iDEAL, Klarna afterwards payment and Klarna spread payments.

Customer service

  • It is of course annoying if you have a complaint about my products and / or services. I would like to help you further and offer a desired solution. You can mail to: info@stephastique.com

    I will review the complaint and try to resolve the complaint to everyone’s satisfaction.

    After receiving your complaint I will respond to your complaint within 14 days of receipt. If it requires more time,I will inform you of this.

How long will it take for my order to be shipped?

  • For items that are not made to order your package will be sent within 2-3 days to your home, an alternative address or a pick-up location.

    If an item is made to order you can check the time it will take to be shipped in the product information on the item’s page. 

Track your package

  • As soon as your package is on its way, you will receive an email with the delivery information and a tracking link with which you can track your package online. Please note that it may take a while for the tracking link to work.

Shipping costs

  • You find the shipping cost at the check out page.

Do you ship to my country?

  • Please contact me if your country doesn’t appear on the list while checking out. I will do my best to get the desired item shipped to you. 
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